The Lounge service offers a comfortable waiting area before your flight. It includes food, beverages, Wi-Fi, and relaxation facilities.
Primeclass Lounge service is available to partnered bank and credit card holders, members of special travel programs, and all individual passengers who pay the entrance fee.
Primeclass Lounge service is offered to partnered bank and credit card holders, members of special travel programs, and all individual passengers who pay the entrance fee. Lounge fees may vary by location. For detailed information, you can contact our 7724 call center via +90 850 222 2575. Some lounges offer pre-reservation options; you can contact our call center for details.
You can access the lounge up to 3 hours before your flight time.
Lounge usage is limited to 3 hours. You can extend your stay by paying an additional fee.
You can make a lounge reservation on behalf of another person.
You are required to present a valid ID or boarding pass at the lounge entrance.
Lounge entrance fees vary depending on the location.
You can access the lounge by presenting your boarding pass at the reception.
Entry is arranged according to your flight time. Early access depends on airport policies.
You can submit all your requests via the “Contact Us” section on our website or reach us at +90 850 205 58 55. Our support team is available 24/7.
Lost items found in the lounge are handed over to the airport’s lost and found office. Therefore, you can contact the relevant airport’s lost and found office directly for assistance. Alternatively, you can reach the lounge via x email address.
No, reservations are not mandatory. You can directly access the lounge by visiting the reception on the day of your flight.
Children aged 0–6 can benefit from the lounge service free of charge.
The Fast Track service provides priority access at security and passport control points at the airport.
You can purchase the service at terminal sales points using cash or card. For pre-reservation, you can contact us via customersuccess@tav.aero.
Fast Track is available in Türkiye at İzmir, Ankara, and Bodrum airports; and internationally at Skopje, Tbilisi, Muscat, Medina, Enfidha, and Monastir airports.
It is suitable for all passengers who want to save time, travel frequently, or prefer a more comfortable airport experience.
Fast Track service fees vary depending on the location.
Children aged 0–6 can benefit from the Fast Track service free of charge.
Meet & Greet is a VIP passenger service. Our dedicated CIP assistants support you throughout your journey, from baggage handling to check-in and security procedures, and accompany you to the lounge.
Meet & Greet service reservations are made exclusively via customersuccess@tav.aero.
Yes, lounge access is included.
It is used before or after domestic and international flights to make your journey more comfortable.
Pricing varies depending on location, service duration, and additional services. For detailed information, you can visit the services section on our website or contact us via +90 850 205 58 55 or customersuccess@tav.aero.
Payment is completed during the reservation process. You can pay via bank transfer or credit card through online payment options.
Reservations must be confirmed via email at least 48 hours before the flight.
Children aged 0–2 are free of charge, and children aged 2–12 benefit from a 50% discount.
Your assistant will meet you at the terminal entrance or at the aircraft gate with a sign displaying your name.
Cancellations made up to 24 hours before the flight are generally fully refunded. Cancellations within the last 24 hours may be subject to deductions.
Wheelchair service is provided by the airline. Your assistant will support the coordination of this process.
Yes, baggage assistance and Fast Track service are included.
Yes, the service is also available for transit passengers.
Yes, the service is available 24 hours a day, 7 days a week.